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In my experience on the above sites, and as a (small) community manager, it absolutely plays into it. A lot of people just instinctively respond negatively to d

by squigz 3y ago

In my experience on the above sites, and as a (small) community manager, it absolutely plays into it. A lot of people just instinctively respond negatively to displays of authority. On the other hand, I think it's an important aspect of a community/platform if the goal of that platform is to be transparent and open, which I think is an important aspect of SO and Wikipedia, and I hope more platforms would adopt that view. I think whatever "elitist" perception such platforms have to suffer is well worth having high-quality, open platforms. (I will say that no platforms are perfect of course, including SO or Wikipedia; there's plenty of criticisms to go around about specific policies and decisions. See: TFA :P)

Shog9 3y ago
This is an insightful observation, and a problem we struggled with for years on Stack Overflow: if you keep moderation quiet and anonymous, there's a lot less criticism, seemingly less hurt feelings... But also very little correction. The Star Chamber works great until corruption sets in; finding a good balance between secrecy and transparency is a challenge. For years, moderators signed their names to messages like the one cited in the article. After one too many cases of a volunteer being called at work or having their family harassed or sent a suspicious package in the mail... That particular bit of transparency was eliminated - the cost was too high for the limited benefit. OTOH, it used to be very difficult to find your own deleted posts but that has slowly gotten better (including visibility into who deleted them) - turns out the benefit there was substantial (identifying wrongly-deleted posts & curbing over-enthusiastic curators), while harassment has been mostly limited to occasional grousing.
- squigz 3y ago
  > After one too many cases of a volunteer being called at work or having their family harassed or sent a suspicious package in the mail This is why I'll never use my real name casually on the Internet, and why the idea of widespread identity verification on the Internet scares the crap out of me.

by squigz 3y ago

Shog9 3y ago

This is an insightful observation, and a problem we struggled with for years on Stack Overflow: if you keep moderation quiet and anonymous, there's a lot less criticism, seemingly less hurt feelings... But also very little correction. The Star Chamber works great until corruption sets in; finding a good balance between secrecy and transparency is a challenge. For years, moderators signed their names to messages like the one cited in the article. After one too many cases of a volunteer being called at work or having their family harassed or sent a suspicious package in the mail... That particular bit of transparency was eliminated - the cost was too high for the limited benefit. OTOH, it used to be very difficult to find your own deleted posts but that has slowly gotten better (including visibility into who deleted them) - turns out the benefit there was substantial (identifying wrongly-deleted posts & curbing over-enthusiastic curators), while harassment has been mostly limited to occasional grousing.

squigz 3y ago
> After one too many cases of a volunteer being called at work or having their family harassed or sent a suspicious package in the mail This is why I'll never use my real name casually on the Internet, and why the idea of widespread identity verification on the Internet scares the crap out of me.