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You're saying Europeans are less smug than Americans?
by dmix 3y ago
You're saying Europeans are less smug than Americans?
- Spivak 3y agoIt's less about smugness and more that customer-service people are expected to behave like AI and always have an answer whether it's correct or not. I hope at some point we can drop the facade and "I don't know man, I just run the till. Do you want coffee or not?" becomes an acceptable response.
- bigDinosaur 3y agoI can't speak for the US but people absolutely do not act like this in Europe (and Europe has some of the most arrogant self-assured service workers on the planet depending on the country - I won't name names but you can probably guess which country has the most extreme and limiting arrogance around what should or should not be done with coffee).
- ClumsyPilot 3y agoIt’s more about behaving like a chatbot or pre-programmed robot. If dealing with situation B is not in the manual, they will tell u situation B can’t happen, even if it happening right now.