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In many orgs, pain points are subtle, product evaluations happen on the back burner, and internal consensus on pulling the trigger might take months. These firm
by barfbagginus 2y ago
In many orgs, pain points are subtle, product evaluations happen on the back burner, and internal consensus on pulling the trigger might take months. These firms are left on the table by a demo/sales process that can only afford them two weeks.
And a trial need not take many sales resources. We can automate that with a demo download and self serve documentation. If it's an on prem demo, a 2 week or 12 week trial costs us the same - it's just a sign up and download. We don't actually need a sales rep to prod them about buying - the demo countdown does that, for people actually gaining value from the demo.
Let's acknowledge the article's evidence that longer trials can convert customers with lower pain points. Secure customers like to evaluate things without pressure. And they might be the majority of customers.
Let's enable this by building sales resilience, engineering the infrastructure painlessly delivery a longer trial that takes near zero sales or production effort.
- dangus 2y agoI would argue that the companies you describe are poor fits who are likely to churn. Even if your sales team spends zero time on them they are the kind of customer that will end up losing money for the company. This whole thought process is how we get money-losing companies with revenue growth rather than sustainable businesses. The focus is on closing as many deals as possible rather than selectively engaging with the most profitable customer use cases.
- deleted 2y ago[deleted]