The Arrowhead support staff said (there are only 4 of them) is that they cannot process "conduct-based reviews" of reports because they have so many users. They

The Arrowhead support staff said (there are only 4 of them) is that they cannot process "conduct-based reviews" of reports because they have so many users. They wanted to outsource those reports to Sony. Basically they wanted to make it easier and quicker to ban people for hurty words.