It reminds me of that shields down article[0] but for your customers. Maybe it’s just me but if there are enough little interactions with a vendor that go poorl

It reminds me of that shields down article[0] but for your customers. Maybe it’s just me but if there are enough little interactions with a vendor that go poorly because of the counterparty clearly not giving a shit they end up in a kind of dead-to-me zone. I’ll still be polite and all but the second an alternative is there I’m gone. Alternatively there are companies that are always pleasant to interact with. Avemco is an insurance company I use and any time I have a question for them they either have the answer or go find it immediately. When it’s time to renew they proactively check if I’m eligible for better rates. even if someone came in with a quote at a 30% premium discount I’d probably not hear them out because I just don’t expect such service elsewhere. It’s sad that these nice experiences get optimized away, I honestly think people would be nicer to each other if it didn’t constantly feel like everyone was constantly racing to the bottom. 0: https://randsinrepose.com/archives/shields-down/ https://randsinrepose.com/archives/shields-down/