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I just had an Amazon package stolen from my porch with $500 of items in it that I needed quickly. I reordered everything for delivery next day, and started a ch
by wrs 3y ago
I just had an Amazon package stolen from my porch with $500 of items in it that I needed quickly. I reordered everything for delivery next day, and started a chat in the app. The only thing they wanted to know was if I wanted the refund on my credit card or as a gift balance. (I’ve been an Amazon customer since 1997, so that might factor in.)
But on the other hand, the quality of the actual product catalog is now abysmal. Way too many clones of Ali Express items with literally random brand names and scam listings. I still sort of trust “Sold by Amazon” listings, but they’re making it harder to filter on that. So in this area the accounting department is clearly outranking the customer experience department.
- creer 2y agoRe. product quality: And yet the service still makes a difference - or the entire difference perhaps. Recently two items were botched by Aliexpress for me. Talking to the vendors, the shippers and then Aliexpress was absurdly horrible. These were not expensive products but all of them fought every step of the way to deliver the shittiest experience possible (irrelevant of the products themselves). And 6 months later I still don't have functional parts. It was entirely up to Aliexpress to lose my business and they did with gusto. Amazon probably sells the same item, just for more money, but they were reinforced as the right balance of price and assurance that I will end up with the item reasonably fast and low-hassle.