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ChatGPT told users our startup is a solution to their question ("how to track the location of a phone number"). It wasn't true (and if it was we'd be millionair
by mtmail 2y ago
ChatGPT told users our startup is a solution to their question ("how to track the location of a phone number"). It wasn't true (and if it was we'd be millionaires overnight). We dealt with support requests, unhappy users, we had to add messages to the onboarding flow. It's frustrating, though lately the ChatGPT responses got getter, more nuanced, with more warnings. Maybe me giving feedback (clicking "bad response") after searching helped. It didn't break our startup, it was just annoying to deal with users believing the hallucinations while not reading our documentation.