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Another issue with these forms is that the communication method is asymmetric. You fill out the form to contact the business, but their only way to respond is b
by vzaliva 2y ago
Another issue with these forms is that the communication method is asymmetric. You fill out the form to contact the business, but their only way to respond is by sending you an email.
- junto 2y agoThat’s good for companies though. When dealing with large volumes of customers asymmetric is good. Telephone lines get quickly overloaded.
- knallfrosch 2y agoAsymmetric, not asynchronous.
- junto 2y agoAutocorrect. Sorry.
- aendruk 2y agoAnd then the email has a “noreply” address. Earlier this year I had a whole conversation iteratively submitting the same unidirectional contact form for each turn of dialogue.