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Both companies are guilty of these practices. No need to defend Ecobee while using Apple as an example of why it is ok (even though it felt like “fuck you”). R

by chabes 2y ago

Both companies are guilty of these practices. No need to defend Ecobee while using Apple as an example of why it is ok (even though it felt like “fuck you”). Regardless of license agreements (Have you actually read yours?), it’s still a shitty practice, and people are rightly upset. What upset you about the Apple tactics is somehow ok for other companies…how does that make sense?

wannacboatmovie 2y ago
The Apple situation was far more egregious. There was no announcement or planned end of support (no surprise coming from Apple). One day I flipped on the TV and it no longer worked. From what I could piece together, they made a breaking change to their API and did no testing on the legacy product. Instead of doing the right thing and fixing the bug, they just said "fuck them, they get no updates". No coupon, no nothing, just a brick in my living room and forced to upgrade if I expected to stream content. And Apple, above nearly any other company, had the money and resources to throw at fixing their mistake. But they chose not to. The other distinction is the ecobee's primary purpose as a functioning thermostat isn't affected.