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Tip for "collecting structured data": you can prepopulate the email body using a mailto: link with a "prompt" to the sender to fill out the data you need.
by foreigner 2y ago
Tip for "collecting structured data": you can prepopulate the email body using a mailto: link with a "prompt" to the sender to fill out the data you need.
- junto 2y agoGood tip. Also, many customers will classify their enquiry as “other” anyway.
- amluto 2y agoOf course we do. It’s very common for all the categories except “other” to function as FAQs and to give absolutely no support if the issue isn’t precisely in the list. Other is the new “representative”.
- domdomegg 2y agoGreat idea! Have added to the article.