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The biggest complaint of the author seems to be needing to give out his data to fill a form. This is very much intentional. In my company, almost all of the co
by YetAnotherNick 2y ago
The biggest complaint of the author seems to be needing to give out his data to fill a form. This is very much intentional.
In my company, almost all of the contact form submissions tried to sell us something, sometimes in very deceiving way(e.g. I found something broken in your front page which leads to poor search engine ranking, and I can help fix it), if not outright spam.
- parpfish 2y agoBut this is so frustrating when you need to contact a company and you don’t have the info they want. A while back we wanted to have the physical landlines from the phone company removed from our house. I found the company, but every contact form asked for my account number. If I didn’t provide one, Id get redirected to their sales team because obviously I was trying to create a new account. I don’t remember how I got it fixed other than a lot of time on hold.
- YetAnotherNick 2y agoSupport and contact are two different things. Companies shouldn't have existing customer to fill the generic contact us form.