> It reads like the complaint box of a volunteer open source developer who isn't providing you free bug fixes and features fast enough. The key difference here

> It reads like the complaint box of a volunteer open source developer who isn't providing you free bug fixes and features fast enough. The key difference here is that it’s not a volunteer but a large company which sold a product in a category where service lifetimes are measured in decades - tons of people have thermostats which are pushing half a century old and nobody finds that unusual. I think that changes the expectation in a way which really should require full disclosure up front: service lifetimes and the impact of support ending should be on the front of the box, disclosed before money changes hands.