4 ms·

Perhaps they should tie executive pay to customer satisfaction? Security is somewhere under that umbrella. Also all the other stuff end users give a shit about

• weikju 2y ago
  cynically... the customers are very satisfied. The end users not so much.
• Angostura 2y ago
  Good security can be quite annoying to end users, so be careful with that metric
• andrewstuart 2y ago
  >> customer satisfaction "How did we do?" "Please take a few minutes to fill out this survey on your recent interaction with Microsoft"
• gerdesj 2y ago
  "Perhaps they should tie executive pay to customer satisfaction?" MS is a publicly quoted company wot sells shares. They are therefore answerable to their shareholders. Shareholders first, everyone else comes second is largely the first order of the day. It's a bit shit when you try to factor in some sort of moral angle but that is how things are.
  • rlupi 2y ago
    I think what regulators should start doing instead or on top of of inflicting monetary fines is to force companies to mint a significant amount of new shares and put them in escrow accounts, then in case some future event happen (security incident meeting some specific criteria for a catastrophic incident), the share should be put on sale at market price and used to refund the affected customers and pay for the regulatory costs. In this way, executives and policy makers have a harder time moving on and not being accounting before the effect of their bad decisions is apparent, because the reputation for sharesholder value destruction could haunt them. Executives will be incentivized to create a better security culture.