This happens with the big 3 telecom companies as well. Too much competition leads to people spending too much overtime trying to compete with each other, becau

This happens with the big 3 telecom companies as well. Too much competition leads to people spending too much overtime trying to compete with each other, because if one adds a feature, everyone else needs to put out that fire. That is why I like movements like Apple, who don't compete. They simply add a feature that another competitor has to their to do list and set up a game plan for 2-3 years to implement. I also like this about Google whose products are so massive that in order to make substantial improvements, they would need to do an entire restructuring for the long game. both of these initiatives are the long-game plays. And so is the effort. why can't the same be happening in stuff like telecom, and AI? Don't worry about small time attrition of users. Worry about the long game.