I dropped Chase literally this weekend because of this. Their security questions were useless, and in one case, wrong - they had an estimate of how much I owed

I dropped Chase literally this weekend because of this. Their security questions were useless, and in one case, wrong - they had an estimate of how much I owed on my mortgage, that didn't take into account additional principal payments, so made me go through a second three rounds (either that, or the cs rep screwed up one of the address questions). About ten years ago (it was my top Google+ post, if that dates it for you) I emailed one of their emails to me to their fraud department, because it was so ridiculous, urgent calls to action, obfuscated links, no identifying information that only the bank would have known. They're fraud department thanked me for reporting this obviously fraudulent message, to which I replied that it wasn't fraudulent, to which they were flabbergasted.