Never reveal information to an incoming caller. It's such a simple rule. Even if they ask "hello is this so-and-so" just say "how can i help you" ... don't ans

Never reveal information to an incoming caller. It's such a simple rule. Even if they ask "hello is this so-and-so" just say "how can i help you" ... don't answer any information based question. zero of them. It doesn't have to be awkward or weird.