4 ms·
For me it never does. Always throws me to a human agent. I haven't had a single case where a bot solved my issue.
by abraxas 2y ago
For me it never does. Always throws me to a human agent. I haven't had a single case where a bot solved my issue.
- jdewerd 2y agoThe other day, the Synchrony chatbot was able to remove a fee that they had previously agreed to remove (delays on their end created a late fee on my end). I was shook. But yeah, 99% of the time the bots are as useless as IVRs. "Please listen carefully as our menu options have changed. For quality assurance, your call may be monitored or recorded."
- rblatz 2y agoI think this is the biggest shift that us technically inclined people will need to make. Bots are becoming useful.