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Arcade looks genuinely great, so thanks for posting this question. Several folks have already mentioned that the real value of screen capture tools is to creat

Arcade looks genuinely great, so thanks for posting this question. Several folks have already mentioned that the real value of screen capture tools is to create assets that can be used by a person whose job it is to explain abstract concepts to an audience. I would go so far as to say that if you're a founder, hiring someone who is really good at product videos is something you should 100% outsource even if you're talented with storytelling and motion graphics. It's a distraction from your key priorities, and you don't have enough distance from the subject matter to be objective about what's okay vs great. I'd like to add that it's really debatable that a video where someone rapidly zips around an interface that they haven't used is actually something people want to see. I suspect that on its own, such a video is often not the huge win that it might seem. Also, if a process is really easy (press a button, enter a credit card) then you can bet your ass people will soon be tired of seeing the same presentation with different marketing copy. Things that were absolutely novel at one point include: agent chat widgets in the bottom right corner, presentations that tween and zoom on every slide, infinite scroll newsfeeds, captchas. All timeless things people love more and more every day, right?

eru 2y ago
To miss the sarcasm: If the agent chat actually works, I like it.
- abraxas 2y ago
  For me it never does. Always throws me to a human agent. I haven't had a single case where a bot solved my issue.
  - jdewerd 2y ago
    The other day, the Synchrony chatbot was able to remove a fee that they had previously agreed to remove (delays on their end created a late fee on my end). I was shook. But yeah, 99% of the time the bots are as useless as IVRs. "Please listen carefully as our menu options have changed. For quality assurance, your call may be monitored or recorded."
    - rblatz 2y ago
      I think this is the biggest shift that us technically inclined people will need to make. Bots are becoming useful.
pando11 2y ago
Btw for Arcade - you can implement agent chats with our Intercom integration: https://app.arcade.software/share/B0jj3mbbJOWUrWvmzY2a?ref=share-link https://app.arcade.software/share/B0jj3mbbJOWUrWvmzY2a?ref=s...
tomgs 2y ago
I actually do that as a service for companies: https://syntaxcinema.dev https://syntaxcinema.dev I think that product tutorials are somewhat of a black art. On the one hand you have: 1. Keeping the flow moving and the video fast-paced and interesting 2. Adding aftereffects and other visual niceties 3. Pointing out the relevant bits with zooms, highlights, etc... But on a deeper level, you also have questions of: 1. Am I using the right sample app to demonstrate my use case? 2. Is the feature I'm using bulletproof? Do I need to change something in the DOM of the application since that feature is not 100%? Do I need to not show a piece since it's irrelevant? Do I need to speed through or flip over from things while they're running / fetching / compiling / generating etc...? 3. And, maybe most importantly, what is the message I intended to deliver? Is that a product overview? A documentation-oriented video? A demo for a conference or a customer? Who's my audience? Am I speaking to them? I've been doing videos for a while, and I found that the second part of the problem is actually not as easy as one would assume. I applaud great YouTubers for that - they cracked how to do walkthroughs of products that are not only technically interesting, but also visually pleasing. I'm a bit of a video nerd, I guess. I started out way back when doing these little nuggets of absolute terribleness (oh my god the thumbnail) https://www.youtube.com/playlist?list=PLlM7w0mARnn4ytxM6s-0bZkOY5zYO0Ekn https://www.youtube.com/playlist?list=PLlM7w0mARnn4ytxM6s-0b... And happy to say I improved a little bit from then :) (that website's pretty new, comments more than welcome)
- Terretta 2y ago
  At what point in the process do I tell you I read somewhere that lack of pricing on a website sucks so give me a discount? Some point before we've bargained on the pricing, or after? :-)
  - tomgs 2y ago
    Right here in the thread so everyone knows that I offer discounts, clearly! :)
- fragmede 2y ago
  still, give me a ballpark for pricing. is this a $50 thing, $500, or $5,000? how many videos so I get for $50,000? that looks super neat and I'd love to do those for people. if there was a way to get those kinds of jobs, one-off, I'd give it a try. RIP taskrabbit.

eru 2y ago

To miss the sarcasm: If the agent chat actually works, I like it.

abraxas 2y ago
For me it never does. Always throws me to a human agent. I haven't had a single case where a bot solved my issue.
- jdewerd 2y ago
  The other day, the Synchrony chatbot was able to remove a fee that they had previously agreed to remove (delays on their end created a late fee on my end). I was shook. But yeah, 99% of the time the bots are as useless as IVRs. "Please listen carefully as our menu options have changed. For quality assurance, your call may be monitored or recorded."
  - rblatz 2y ago
    I think this is the biggest shift that us technically inclined people will need to make. Bots are becoming useful.

pando11 2y ago

Btw for Arcade - you can implement agent chats with our Intercom integration: https://app.arcade.software/share/B0jj3mbbJOWUrWvmzY2a?ref=share-link https://app.arcade.software/share/B0jj3mbbJOWUrWvmzY2a?ref=s...

tomgs 2y ago

I actually do that as a service for companies: https://syntaxcinema.dev https://syntaxcinema.dev I think that product tutorials are somewhat of a black art. On the one hand you have: 1. Keeping the flow moving and the video fast-paced and interesting 2. Adding aftereffects and other visual niceties 3. Pointing out the relevant bits with zooms, highlights, etc... But on a deeper level, you also have questions of: 1. Am I using the right sample app to demonstrate my use case? 2. Is the feature I'm using bulletproof? Do I need to change something in the DOM of the application since that feature is not 100%? Do I need to not show a piece since it's irrelevant? Do I need to speed through or flip over from things while they're running / fetching / compiling / generating etc...? 3. And, maybe most importantly, what is the message I intended to deliver? Is that a product overview? A documentation-oriented video? A demo for a conference or a customer? Who's my audience? Am I speaking to them? I've been doing videos for a while, and I found that the second part of the problem is actually not as easy as one would assume. I applaud great YouTubers for that - they cracked how to do walkthroughs of products that are not only technically interesting, but also visually pleasing. I'm a bit of a video nerd, I guess. I started out way back when doing these little nuggets of absolute terribleness (oh my god the thumbnail) https://www.youtube.com/playlist?list=PLlM7w0mARnn4ytxM6s-0bZkOY5zYO0Ekn https://www.youtube.com/playlist?list=PLlM7w0mARnn4ytxM6s-0b... And happy to say I improved a little bit from then :) (that website's pretty new, comments more than welcome)

Terretta 2y ago
At what point in the process do I tell you I read somewhere that lack of pricing on a website sucks so give me a discount? Some point before we've bargained on the pricing, or after? :-)
- tomgs 2y ago
  Right here in the thread so everyone knows that I offer discounts, clearly! :)
fragmede 2y ago
still, give me a ballpark for pricing. is this a $50 thing, $500, or $5,000? how many videos so I get for $50,000? that looks super neat and I'd love to do those for people. if there was a way to get those kinds of jobs, one-off, I'd give it a try. RIP taskrabbit.