Starbucks initially made a lot more money getting people in and out of their stores quickly, with mobile ordering and drive-thrus, but gutted their position as

Starbucks initially made a lot more money getting people in and out of their stores quickly, with mobile ordering and drive-thrus, but gutted their position as the "third place" where people hung out, sipped coffee and talked to each other. https://www.tastingtable.com/1456219/starbucks-uncomfortable-seating-complaints/ https://www.tastingtable.com/1456219/starbucks-uncomfortable...