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"They" is Jobs. "All phones have sensitive areas," Jobs wrote. "Just avoid holding it in this way." https://arstechnica.com/gadgets/2010/06/jobs-on-iphone-4-a

• thebruce87m 2y ago
  A factual quote and some advice. There is no context as to whether they knew the full extent of the issue or not. Anyone attributing malice to this assumes they do. “All software has bugs”, “avoid using this button” would be a perfectly reasonable thing to say if you were still analysing a problem and the user had an alternative way of using a feature. They eventually did acknowledge a problem and issue bumpers, just as a software issue would be acknowledged and a patch issued.