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There is a difference between “here’s how to avoid the problem” and “the problem is caused by you”.
by thebruce87m 3y ago
There is a difference between “here’s how to avoid the problem” and “the problem is caused by you”.
- hehdhdjehehegwv 3y agoThey sent out bumpers because it was a design flaw.
- thebruce87m 3y agoI know they did, that’s not my point. My point is that the words “you are holding it wrong” were never said. They told people how to avoid the problem. “Here’s a workaround” doesn’t assign blame to the user. “You are holding it wrong” does. The sentiment is different.
- huhtenberg 3y agoOh, the sentiment was there alright. You must've forgotten how Jobs was in general and his massive annoyance when he explained this "workaround" in particular. Of course, it was users' fault. They have always been simpletons. "You are holding it wrong" is spot on. It captures extremely accurately the very essence of Jobs' attitude towards the users.
- dwaite 3y agoThe words they said did not and could not capture your perception of the former Apple CEO. They are different things.
- huhtenberg 3y ago"They" is Jobs. "All phones have sensitive areas," Jobs wrote. "Just avoid holding it in this way." https://arstechnica.com/gadgets/2010/06/jobs-on-iphone-4-antenna-avoid-holding-it-in-this-way https://arstechnica.com/gadgets/2010/06/jobs-on-iphone-4-ant...
- thebruce87m 3y agoA factual quote and some advice. There is no context as to whether they knew the full extent of the issue or not. Anyone attributing malice to this assumes they do. “All software has bugs”, “avoid using this button” would be a perfectly reasonable thing to say if you were still analysing a problem and the user had an alternative way of using a feature. They eventually did acknowledge a problem and issue bumpers, just as a software issue would be acknowledged and a patch issued.