I did not explicitly state that call center and cancer treatment were the same. I was under the impression that management practices can provide insight across

I did not explicitly state that call center and cancer treatment were the same. I was under the impression that management practices can provide insight across industries. There is an obsession that doctors are special and that no rules can apply to them excpet the ones they write themselves. As someone that has had two relatives die due to medical errors, I stopped drinking the cool-aid of God-complex doctors awhile ago.