> I did not find sufficient information in the article to determine if this was a management problem or a personnel issue. It’s a management problem: she was t

> I did not find sufficient information in the article to determine if this was a management problem or a personnel issue. It’s a management problem: she was there for 15 years and had a non-entry level position. Whatever she reported was deliberately created by Cigna’s policies – if not, they would have corrected those policies the first time she reported the problem. You can see the same pattern with the claim about being unaware of “click to close” or the refusal to clarify when their excuse about the dashboards being misunderstood was challenged. If this wasn’t intentional, someone would correct it the first time they saw patients being denied treatment and they’d easily be able to show, for example, employee training & review policies showing the opposite. We’re not talking about McDonald’s here, it would be very uncontroversial to have a policy that their medical doctors need time to get the best outcome for the patient – if that was actually their goal.