>That feels like someone decided that implementing a resilient business continuity plan wasn't worth it (which it may as well be, the impact is great but the li

>That feels like someone decided that implementing a resilient business continuity plan wasn't worth it (which it may as well be, the impact is great but the likelihood low), e.g. manually making phone calls to verify the needed information, having backup paper copies of documents and so on. When you wake up one morning and you're under a cyber attack and no longer have network access, how easy do you think it is to just start manually phoning in prescription information? This may come as a shock to you, but the internet has greatly increased the efficiency of business over passing paper around and making phone calls. You can't just flick a switch and go back to the old system.