3 ms·
The risk in a call center is generally that someone won't have their issue fixed and will have to call again tomorrow. I would say the risk in denying treatment
by rob74 3y ago
The risk in a call center is generally that someone won't have their issue fixed and will have to call again tomorrow. I would say the risk in denying treatment to a cancer patient is a bit higher than that, so every patient should be entitled to a review of their case that is not skewed to increase the insurer's profits or rushed to meet some "productivity" metrics. Of course doctors shouldn't spend infinite time on a case, but if the only way to not fall behind is to quickly deny cases, then something is wrong...
- hermannj314 3y agoI did not explicitly state that call center and cancer treatment were the same. I was under the impression that management practices can provide insight across industries. There is an obsession that doctors are special and that no rules can apply to them excpet the ones they write themselves. As someone that has had two relatives die due to medical errors, I stopped drinking the cool-aid of God-complex doctors awhile ago.