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I think an overwhelming majority of users aren’t technical enough or well enough versed in UI/UX to be able to put a finger on the frustrations they experience

I think an overwhelming majority of users aren’t technical enough or well enough versed in UI/UX to be able to put a finger on the frustrations they experience with software, and this is something that’s important to remember when considering complaints coming from a more technically-inclined minority — even if only a small number of techy folks are unhappy, these frustrations likely exist in the larger userbase too even if most users are unable to articulate them. In addition, some percentage undoubtedly perceive these issues but are just too busy to bother with sending in feedback. With all that considered, I believe the extent of pushback that is possible is quite limited as long as the app technically works, but this is far from an accurate indicator of user happiness.

skydhash 2y ago
> I think an overwhelming majority of users aren’t technical enough or well enough versed in UI/UX to be able to put a finger on the frustrations they experience with software They're ok with it because they don't know it could be better. A spinner every 2 minutes? 12 minutes to open slack? They accept it as fact of life until a better software comes in, and now they're wondering why they haven't come across something like this sooner.
- ryandrake 2y ago
  Sadly, I think people are starting to accept, as a fact of life, that software gets worse every time a developer touches it. People dread "upgrades" because it's going to get slower, buggier, the UI is going to change unnecessarily, and there's nothing they can do about it besides try to stay on the previous version, which is often impossible with web software.