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Apple support is useless. My partner lost her phone with AppleCare loss & damage coverage. She hadn't synced to iCloud in quite a while, so she delayed reporti
by drewg123 2y ago
Apple support is useless. My partner lost her phone with AppleCare loss & damage coverage. She hadn't synced to iCloud in quite a while, so she delayed reporting it lost/stolen (as that flow wipes the phone). After ~4 months she gave up on finding it, and reported it stolen.
This started a Kafkaesque process where the Apple site for reporting your phone lost and initiating a claim with AIG failed to work because the phone had been lost for more than 3 months. Support was useless, they pointed the finger at AIG. AIG pointed the finger right back. Several escalations further and 6 months later, we still have no replacement phone.
I'll never, ever get Applecare again.
- Aaronn 2y agoReporting the phone as lost does not wipe the phone. That is a separate step.
- drewg123 2y agoThere is a big thing in the reporting your phone lost & asking for a replacement that says it will wipe it...
- windowsrookie 2y agoI just checked the terms and conditions for AppleCare+ with theft protection, and it it states: "IX. DUTIES IN THE EVENT OF LOSS You must report the Loss promptly to Our Authorized Representative not later than sixty (60) days from the Date of Loss. If You do not report the Loss within sixty (60) days, You will have forfeited Your claim." https://www.apple.com/legal/sales-support/applecare/applecareplus/2209/220907_applecareplus_us_tl_coverage-certs_mn.pdf https://www.apple.com/legal/sales-support/applecare/applecar...
- drewg123 2y agoThanks. Now I know we can give up, and just never get apple care again. I don't know why any of the 10 apple people we talked to didn't mention that.