I assume the intent (right or wrong) is that they don’t want to deputize phone staff to deal with “legal” issues. They’re not lawyers, so if you make it a law i

I assume the intent (right or wrong) is that they don’t want to deputize phone staff to deal with “legal” issues. They’re not lawyers, so if you make it a law issue, they’ll move you to a law support. But a big company won’t actually have a lawyer argue over the phone - lawyers like “courts or quiet” policies.