Putting the Genius Bar into widely accessible Apple Stores is a business decision meant to provide useful support, not insultingly miserable. That said, not ev

Putting the Genius Bar into widely accessible Apple Stores is a business decision meant to provide useful support, not insultingly miserable. That said, not everyone needing support has access to a Genius Bar, and not every Genius Bar employee knows every possible answer to every possible question. But, to claim they chose to be insulting is just mistaken.