I think it’s because the vast, vast majority of Apple users never need to deal with customer service, and those who do can usually go to the Apple Store and hav

I think it’s because the vast, vast majority of Apple users never need to deal with customer service, and those who do can usually go to the Apple Store and have a pretty good experience. (Please don’t reply to this with your anecdotes about the time you had a bad experience at the Apple Store. I’m not saying they’re perfect. But these situations in the OP are rare.)