Hah. You expect that calling a store - after you get through the phone tree that gets you to the actual store, that someone at the store is going to sit down an

Hah. You expect that calling a store - after you get through the phone tree that gets you to the actual store, that someone at the store is going to sit down and start providing you customer support? No, they're going to tell you to make a Genius appointment, or go to the web, or their support number. They're not going to take time off of the floor, and if they do transfer you to the Genius bar, you've got 3-5 minutes, if that, to get an answer, before they too, do the same thing. The idea that a sales person in an Apple store is taking 20 minutes or more off the floor to provide some random caller tech support when they don't have any of the tooling around it, can't see your account, very little if any access to support databases, let alone account manipulation, is laughable. Apple does a lot of things. This isn't one of them.