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>4. If you make any reference to the TOS/Laws/etc they will mark your account as troubled and you will never get service again. You get legal canned responses o
by LocalH 2y ago
>4. If you make any reference to the TOS/Laws/etc they will mark your account as troubled and you will never get service again. You get legal canned responses only. They seem you not a valuable customer anymore. Don’t reference warranty law, definitely don’t threaten to sue, etc.
This is problematic. They'll be happy to parrot out whatever TOS section you violated if you get banned under TOS, but completely stonewall you if you bring it up?
In situations like these, I draw analogy to a hypothetical legal system that does the same thing. Imagine that you are defending yourself in a court of law, and you bring up a specific legal code in your defense. The court then brickwalls you and assumes you are a bad actor, and you get thrown in jail. I know the analogy isn't perfect, but none are.
- chuckadams 2y agoThe main problem is all the kooks who will dispute an overdue payment by citing the Constitution, the Flag Code, and the Magna Carta. You can’t have support staff engaging with these people.
- 1oooqooq 2y agoif you you don't pay or instruct staff enough to understand the difference, something's really bad at a company with that excuse.
- vineyardmike 2y agoI assume the intent (right or wrong) is that they don’t want to deputize phone staff to deal with “legal” issues. They’re not lawyers, so if you make it a law issue, they’ll move you to a law support. But a big company won’t actually have a lawyer argue over the phone - lawyers like “courts or quiet” policies.