6 ms·

Everyone has a brand they're never buying again because of a few problems they had in the past. For every new brand they _are_ still buying, there are 10000 oth

by blegr 2y ago

Everyone has a brand they're never buying again because of a few problems they had in the past. For every new brand they _are_ still buying, there are 10000 other people who are never buying _that_ one again because of a few problems they had in the past. The only difference I've seen between Apple and my previous laptop brands is that their support techs are useful.

sottol 2y ago
And unlike, say, Samsung Ultrabooks or even Microsoft Surfaces, Macs last a really long time. My kids are using my 2011 MacBook Air and 2009 iMac and they still work, even the battery still kinda hangs in. They've had a few rough years 2016-2019 with the butterfly keyboards but I don't know many current manufacturers with products as solid long term.
- prmoustache 2y ago
  In my experience laptops from the competition are as durable when you pick up the professionnal line instead of the general consumers one. That will be Lenovo thinkpads, Dell latitude, HP elitebook, etc.
  - blegr 2y ago
    I'll admit the support for my Dell was pretty good. They sent someone on-site to fix a known defect in their product line.
  - ornornor 2y ago
    Lenovo has been tarnishing the think pad brand for several years now, pushing plastic junk that also has the thinkpad branding. It’s not enough to stick to thinkpad anymore, which thinkpad matters. Ditto HP. Their machines are… not great to operate on (from a maintenance perspective), their hardware maintenance manuals are much lower quality than they used to be… Only dell latitude hasn’t disappointed me yet, and I fix laptops as a hobby so I’ve worked on quite a few 2014-2019 machines.
    - Fatnino 2y ago
      Is framework a reasonable port in this storm? I haven't done any deep research into my next laptop yet. My ThinkPad x220 is still going strong but it is getting long of tooth.
      - ornornor 2y ago
        > framework Can’t tell you, they refuse to ship or honor warranties to the country I live in at the moment.
      - prmoustache 2y ago
        I would say parts for any thinkpad model are easier to find than framework ones. And it applies worldwide.
  - fl0ki 2y ago
    Agreed. There are countless old models you can buy off eBay, drop in a new SSD and battery, install your distro of choice and keep using for several more years. Almost all models of that kind have a lot of serviceable parts, for example replacing the thermal paste is usually easy and makes the cooling better than it was brand new. I haven't bought one myself simply because I have my own units that still work 10-15 years later. The screens mean they're dreadful as actual hands-on laptop experiences, but they're perfectly fine for home servers with built-in battery backup and management console.
- gamblor956 2y ago
  My Surface Pro 3 still gets 90% battery life. My HP hybrid tablet, now over 15 years old, still works (when plugged in). My dad's IBM Thinkpad, older than most people currently on this website, still works. Apple people like to claim that Apples last longer than their competitors, but that simply isn't true. Most people, myself included, can't tell you what Dell or HP support is like because we've never had to use them. But every Apple user knows what Apple support is like, because every Apple user has had to use them.
  - kyriakos 2y ago
    The comparison people tend to compare from their experiences are usually much cheaper models. This is the main reason they feel apple lasts longer.
  - adamomada 2y ago
    I hope you can see that what you wrote can’t possibly be true. Surface people, HP people, or Thinkpad people have all had to contact support at times as well. Is it more or is it less than Apple, is the question (and isn’t answered)
    - gamblor956 2y ago
      No, the question was answered. Every Apple user I know has had to contact Apple support due to an issue with their Apple device. Even the guy in this thread who claims never to have dealt with Apple support before had a comment in another Apple thread talking about their experience with Apple support. It was apparently great, but that's the problem. Apple service is great because almost every Apple user will have to interact with it because of a problem with their device. HP, Surface, and Lenovo support can suck because so few people need to contact support for issues with their devices that it's not important to those companies to focus on support.
  - rrrix1 2y ago
    I am a satisfied Apple user, and have been for over 30 years. I have never contacted Apple support. Not once. Yes, really. Unfounded claims are unfounded. Sometimes devices break, sometimes they last for 20 years and keep on humming. Also for the record, I'm also a Linux, Windows, and FreeBSD user running on HP, Dell, Lenovo, SuperMicro, Framework, System76 and DIY machines. My experience indicates premium components usually (but not always) last longer than more economical alternatives. That said, if I never had to use a Microsoft product again, I'd be fine with that.
- jajko 2y ago
  Dude Samsung can last a ton if you treat them normally, you are just confirming what OP was saying. One random example - I saw SGS II working 12 years with same battery, flawlessly. I am not even going into phones comparison, enough folks around who are not happy or migrating back to Androids for various reasons. As for laptops I guess you are joking, I've yet to meet a single big corporation in Europe where macbooks are even allowed on premises, unless its some web app testing team or similar. Some folks live in great echo chambers, I agree this site is a massive one for Apple. That's a simple fact, comments here confirm this. Which is fine on its own, but its not balanced truth you often find here.
- deleted 2y ago
  [deleted]

by blegr 2y ago

sottol 2y ago

And unlike, say, Samsung Ultrabooks or even Microsoft Surfaces, Macs last a really long time. My kids are using my 2011 MacBook Air and 2009 iMac and they still work, even the battery still kinda hangs in. They've had a few rough years 2016-2019 with the butterfly keyboards but I don't know many current manufacturers with products as solid long term.

prmoustache 2y ago
In my experience laptops from the competition are as durable when you pick up the professionnal line instead of the general consumers one. That will be Lenovo thinkpads, Dell latitude, HP elitebook, etc.
- blegr 2y ago
  I'll admit the support for my Dell was pretty good. They sent someone on-site to fix a known defect in their product line.
- ornornor 2y ago
  Lenovo has been tarnishing the think pad brand for several years now, pushing plastic junk that also has the thinkpad branding. It’s not enough to stick to thinkpad anymore, which thinkpad matters. Ditto HP. Their machines are… not great to operate on (from a maintenance perspective), their hardware maintenance manuals are much lower quality than they used to be… Only dell latitude hasn’t disappointed me yet, and I fix laptops as a hobby so I’ve worked on quite a few 2014-2019 machines.
  - Fatnino 2y ago
    Is framework a reasonable port in this storm? I haven't done any deep research into my next laptop yet. My ThinkPad x220 is still going strong but it is getting long of tooth.
    - ornornor 2y ago
      > framework Can’t tell you, they refuse to ship or honor warranties to the country I live in at the moment.
    - prmoustache 2y ago
      I would say parts for any thinkpad model are easier to find than framework ones. And it applies worldwide.
- fl0ki 2y ago
  Agreed. There are countless old models you can buy off eBay, drop in a new SSD and battery, install your distro of choice and keep using for several more years. Almost all models of that kind have a lot of serviceable parts, for example replacing the thermal paste is usually easy and makes the cooling better than it was brand new. I haven't bought one myself simply because I have my own units that still work 10-15 years later. The screens mean they're dreadful as actual hands-on laptop experiences, but they're perfectly fine for home servers with built-in battery backup and management console.
gamblor956 2y ago
My Surface Pro 3 still gets 90% battery life. My HP hybrid tablet, now over 15 years old, still works (when plugged in). My dad's IBM Thinkpad, older than most people currently on this website, still works. Apple people like to claim that Apples last longer than their competitors, but that simply isn't true. Most people, myself included, can't tell you what Dell or HP support is like because we've never had to use them. But every Apple user knows what Apple support is like, because every Apple user has had to use them.
- kyriakos 2y ago
  The comparison people tend to compare from their experiences are usually much cheaper models. This is the main reason they feel apple lasts longer.
- adamomada 2y ago
  I hope you can see that what you wrote can’t possibly be true. Surface people, HP people, or Thinkpad people have all had to contact support at times as well. Is it more or is it less than Apple, is the question (and isn’t answered)
  - gamblor956 2y ago
    No, the question was answered. Every Apple user I know has had to contact Apple support due to an issue with their Apple device. Even the guy in this thread who claims never to have dealt with Apple support before had a comment in another Apple thread talking about their experience with Apple support. It was apparently great, but that's the problem. Apple service is great because almost every Apple user will have to interact with it because of a problem with their device. HP, Surface, and Lenovo support can suck because so few people need to contact support for issues with their devices that it's not important to those companies to focus on support.
- rrrix1 2y ago
  I am a satisfied Apple user, and have been for over 30 years. I have never contacted Apple support. Not once. Yes, really. Unfounded claims are unfounded. Sometimes devices break, sometimes they last for 20 years and keep on humming. Also for the record, I'm also a Linux, Windows, and FreeBSD user running on HP, Dell, Lenovo, SuperMicro, Framework, System76 and DIY machines. My experience indicates premium components usually (but not always) last longer than more economical alternatives. That said, if I never had to use a Microsoft product again, I'd be fine with that.
jajko 2y ago
Dude Samsung can last a ton if you treat them normally, you are just confirming what OP was saying. One random example - I saw SGS II working 12 years with same battery, flawlessly. I am not even going into phones comparison, enough folks around who are not happy or migrating back to Androids for various reasons. As for laptops I guess you are joking, I've yet to meet a single big corporation in Europe where macbooks are even allowed on premises, unless its some web app testing team or similar. Some folks live in great echo chambers, I agree this site is a massive one for Apple. That's a simple fact, comments here confirm this. Which is fine on its own, but its not balanced truth you often find here.
deleted 2y ago
[deleted]