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Maybe, infrastructure. But having spent time in both the US and in Europe, I cannot begin to even describe how much better average customer service in America i
by legitster 3y ago
Maybe, infrastructure. But having spent time in both the US and in Europe, I cannot begin to even describe how much better average customer service in America is compared to Europe.
But I think that is also what holds up the adoption of public services - the difference between typical customer service in the US and say, the Post Office or DMV, turns a lot of people off from the idea of public ISPs or etc.
(Although, based on some time spent in Munich makes me think the quality/availability of broadband in Europe is also not all that).
- CogitoCogito 3y agoIf we’re talking ISPs specifically, I’ve definitely had better customer service in Germany, Sweden and the Czech Republic than I ever had in the US.
- hedora 3y agoI’ve had great experiences with customer support with 7 of the 8 local US ISPs I’ve dealt with. Starlink, comcast, hughes.net and at&t customer support can take my RJ45 crimper and stick it where they don’t need network connectivity (sideways).
- CogitoCogito 3y agoI guess the lesson here is that none of us can really make any general statement about the quality of customer service between the US and Europe.
- matt-p 3y agoI'm sorry but you cannot begin to compare ATT or Comcast customer service with say even BT in the UK. And if I value say customer service highly I get to choose from one of a hundred or more ISPs. Zen, or A&A for example probably have some of the best ISP customer support in the world. In many other spheres I will concur America has a better customer service culture. But I think alot comes down to taste and incentives. I am happy with not getting fussed over at a restaurant for example, and the odd frustration comes weighed against the fact I'm not really socially obligated to tip (although usually do).