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The general image I get from the US is that public infrastructure and customer service in general is lacking in investment.
by actionfromafar 3y ago
The general image I get from the US is that public infrastructure and customer service in general is lacking in investment.
- legitster 3y agoMaybe, infrastructure. But having spent time in both the US and in Europe, I cannot begin to even describe how much better average customer service in America is compared to Europe. But I think that is also what holds up the adoption of public services - the difference between typical customer service in the US and say, the Post Office or DMV, turns a lot of people off from the idea of public ISPs or etc. (Although, based on some time spent in Munich makes me think the quality/availability of broadband in Europe is also not all that).
- CogitoCogito 3y agoIf we’re talking ISPs specifically, I’ve definitely had better customer service in Germany, Sweden and the Czech Republic than I ever had in the US.
- hedora 3y agoI’ve had great experiences with customer support with 7 of the 8 local US ISPs I’ve dealt with. Starlink, comcast, hughes.net and at&t customer support can take my RJ45 crimper and stick it where they don’t need network connectivity (sideways).
- CogitoCogito 3y agoI guess the lesson here is that none of us can really make any general statement about the quality of customer service between the US and Europe.
- matt-p 3y agoI'm sorry but you cannot begin to compare ATT or Comcast customer service with say even BT in the UK. And if I value say customer service highly I get to choose from one of a hundred or more ISPs. Zen, or A&A for example probably have some of the best ISP customer support in the world. In many other spheres I will concur America has a better customer service culture. But I think alot comes down to taste and incentives. I am happy with not getting fussed over at a restaurant for example, and the odd frustration comes weighed against the fact I'm not really socially obligated to tip (although usually do).
- awad 3y agoI struggle to think of places that are more customer friendly overall than the US. There are certainly some companies with generally less favorable reputations like, say, Comcast but that's often a result of having a captive audience. One might even argue that our largest consumer oriented companies span so many different industries but all share good customer service and experience as a cornerstone.
- actionfromafar 3y agoI meant public customer service, but, point taken.