Their speculation seems to be that there is some maliciousness or intent here, rather than a natural result of the DMA changes. My point is that it could be the

Their speculation seems to be that there is some maliciousness or intent here, rather than a natural result of the DMA changes. My point is that it could be the latter. As for reaching a human, my understanding is that Google does not discuss ranking reasons with companies on purpose, in order to prevent bias and gaming of the system.