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They walk to merchandise up to the register. Once you pay you get it. How does that not reduce shrink? In terms of profiling - some folks are sick of theft - s
by tempnow987 2y ago
They walk to merchandise up to the register. Once you pay you get it. How does that not reduce shrink?
In terms of profiling - some folks are sick of theft - so the sentiment change if they start taking a harder line on theft may be smaller than you think. The profiling is easy. Pushing a shopping cart past the registers and out the front door without paying.
A local place cracked down majorly on this - I think it's been good for the business. The locked up merchandise is an absolute mess to deal with though - they don't have enough staff and so much is locked up so you spend a lot of time waiting to get stuff. I've started going to another location of this one store that is in an area much less impacted by retail theft - it is night and day just in atmosphere and accessibility.
- onecommentman 2y ago“[the store staff] walk the merchandise up to the register” and once you pay you get it — called the “catalog showroom concept”. Used by “Best Product” department stores for four decades from the 1950s to 1990s, roughly 200 stores US nationwide by the time of their closure in the 1990s. Some stuff was in self-serve aisles, but the majority was delivered when requested by submitting a paper form to staff, the box rolled down a conveyor belt and I seem to remember you physically took possession from staff after you paid. A 2024 version would have less paper and more robotics, but the retail concept in the US worked quite successfully for decades. Treated staff decently as well…