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Offer them a voucher for $100 off if they decide to renew their license. Own up and apologize for your mistake.
by syndicatedjelly 3y ago
Offer them a voucher for $100 off if they decide to renew their license. Own up and apologize for your mistake.
- keywordian 3y agoThese customers bought a lifetime license, so there's no renewal. That's what makes this difficult...
- syndicatedjelly 3y agoWhy can’t you refund them?