4 ms·

> A delay is them not doing their job right, as promised. This is the comment from the OP that motivated me to comment. I think that is a definitively incorrec

> A delay is them not doing their job right, as promised. This is the comment from the OP that motivated me to comment. I think that is a definitively incorrect conclusion.

figassis 2y ago
I am willing to bet that their risk and pricing departments have accounted to losing some percentage of revenue in refunds to delays. Then they decided over time to start making it harder to refund customers, and then they started accounting for the perfentage of customers that actually fight for their rights, and maybe it's 10% of all affected customers. So they decided to account for the other 90% of suckers, as actual revenue, so that now if you threaten it, they will cry that you're going after their already low profits. All of these costs should be part of doing business. You do not keep a dime form customers if they did not receive service, even if by an act of God. If your business fails, then it failed. If others succeeded, then they were better then you or you got unlucky, and it's no one's job to make you lucky. How often do you see businesses screwing over customers just because they can? You arrive late to a flight due to unforeseen circumstances, and the airline will not refund you, no matter what you do. Why should you accept this from them? I feel very strongly about this because I have experienced how predatory these companies are. Last time I was on vacation, there was a natural disaster, and I could have let them keep my money just to support them. But after I landed there (having paid for the stay in full), I was presented with a resort fee of close to $500. They know I had nowhere else to go, so they took advantage. Well, it felt really great clawing all that money back after spending 2 days there. This feeling, they feel this every day when screwing customers.

4 ms·

> A delay is them not doing their job right, as promised. This is the comment from the OP that motivated me to comment. I think that is a definitively incorrec

by HelloMcFly 2y ago

> A delay is them not doing their job right, as promised. This is the comment from the OP that motivated me to comment. I think that is a definitively incorrect conclusion.

figassis 2y ago
I am willing to bet that their risk and pricing departments have accounted to losing some percentage of revenue in refunds to delays. Then they decided over time to start making it harder to refund customers, and then they started accounting for the perfentage of customers that actually fight for their rights, and maybe it's 10% of all affected customers. So they decided to account for the other 90% of suckers, as actual revenue, so that now if you threaten it, they will cry that you're going after their already low profits. All of these costs should be part of doing business. You do not keep a dime form customers if they did not receive service, even if by an act of God. If your business fails, then it failed. If others succeeded, then they were better then you or you got unlucky, and it's no one's job to make you lucky. How often do you see businesses screwing over customers just because they can? You arrive late to a flight due to unforeseen circumstances, and the airline will not refund you, no matter what you do. Why should you accept this from them? I feel very strongly about this because I have experienced how predatory these companies are. Last time I was on vacation, there was a natural disaster, and I could have let them keep my money just to support them. But after I landed there (having paid for the stay in full), I was presented with a resort fee of close to $500. They know I had nowhere else to go, so they took advantage. Well, it felt really great clawing all that money back after spending 2 days there. This feeling, they feel this every day when screwing customers.