> It's your experience that mutual binding arbitration is common in B2B professional services contexts? It's certainly not uncommon. > even a website redesign

> It's your experience that mutual binding arbitration is common in B2B professional services contexts? It's certainly not uncommon. > even a website redesign puts outside people into contact with confidential business information, poachable employees, company IP, and liability if the website e.g. includes IP from other companies. All the more reason for arbitration, which by agreement can be made private and confidential, whereas confidentiality in litigation can be very dicey under open-court laws [1]. [1] See, e.g., http://www.nytimes.com/1990/04/23/us/texas-high-court-cuts-into-secrecy-in-civil-suits.html http://www.nytimes.com/1990/04/23/us/texas-high-court-cuts-i...