I used to travel weekly for years and if there was a glitch in the system, weather delays, plane maintenance, crew availability, etc it could be very exasperati

I used to travel weekly for years and if there was a glitch in the system, weather delays, plane maintenance, crew availability, etc it could be very exasperating to get things sorted out. However for the first time in a few years I had to take a trip this past week on United. Our flight was boarded, the pilots found an issue and called maintenance. It was determined that the flight had to be cancelled, so all passengers had to deplane. The crew kept telling us all of us would be rebooked and would get notification via text or on the United app with next steps, we could also talk to a gate agent. It did take about 30 minutes but they did in fact give me a notification of options for other flights, I took all of one button press to select my new itinerary. Also I had paid for upgraded seats, specifically emergency aisles. As they were not available on all of my new flights they issued me a reimbursement for those costs. For those who had to stay over they paid for hotel and food. It is never fun to have a flight cancelled on you but in my experience this was definitely one of the better "customer service" experiences I have had. Really can't complain about how they handled it which gives me hope that technology will allow them to offer better and more timely customer service going forward.