4 ms·
Family member and I were flying from America to Germany, having connecting flight to Czech. Our first flight departed few hours later, and during the flight Con
by MaxikCZ 2y ago
Family member and I were flying from America to Germany, having connecting flight to Czech. Our first flight departed few hours later, and during the flight Condor cancelled our connecting flight because we wouldnt have enough time to transfer. We actually sprinted across the airport and made it to an open gate, but our tickets wouldnt work, all while watching people from other flights board normally.
We were directed to their kiosk, where after 2 hours of waiting and 2 hours of explaining/negotiating we were rebooked on a flight next day, with "all our airport and contract accomodations are full, find your own one, condor will refund". Spent the night in €700/night hotel (fourth I called, first to actually had rooms).
Afterwards we sent all info/invoices throug mail. First reply: we refund your expenses, but not flight compensation ($600 per person), because the delay was not our fault, the delay was less than 4(6?) hours, and (despite the flight landing in EU, which is all it takes for EU legislation to apply) the flight is not covered by EU legislation, because it originated from outside EU.
Sent extempt from law saying they have to pay us, or we will involve layers. Next email said they will issue full requested refund (which they did).
So, apart from having to threaten with legal action and having to know our rights trough Condor lies, pretty good outcome.
- codethief 2y ago> (despite the flight landing in EU, which is all it takes for EU legislation to apply) There is a second condition, which in your case (Condor) seemed to fulfilled, though: > EU air passenger rights apply: > If your flight arrives in the EU from outside the EU and is operated by an EU airline (Emphasis mine; source: https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm https://europa.eu/youreurope/citizens/travel/passenger-right...) I recently ran into this when I was flying from the US to Europe with United and they canceled my flight and put me on a different one that arrived half a day later. -> Nothing I could do because I incurred no tangible costs (no additional hotel stay etc.) other than losing time and starting work the next morning completely jet-lagged. It really is beyond me why the EU holds European airlines to a much higher standard than foreign ones which, effectively, works as a subsidy for foreign airlines flying to/from Europe.
- jorisboris 2y agoInteresting, didn’t know this. It’s only for arrivals though. For departures it’s both eu and non-eu Nevertheless a weird discrepancy.