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Same. And I didn't feel like we were getting anything for that crazy money aside from than "support" (which management wanted, pre IPO, to make a bunch of secu
by raffraffraff 3y ago
Same. And I didn't feel like we were getting anything for that crazy money aside from than "support" (which management wanted, pre IPO, to make a bunch of security audits seem easier ). We preferred to stick with our own tooling and services that we built around Vault (for example) than use the official enterprise stuff. Same goes for terraform today: I don't feel like we need Terraform Cloud, when we've got other options in that space, including home grown tooling.
- kensey 3y agoVault's client-based pricing was (is) the worst thing about selling it. When I was there, nobody in sales liked it except the SEs and account reps dealing with the largest customers (and those customers loved it because it actually saved them a substantial amount of money over other vendors' models like per-use or per-secret). All the customers except those very largest ones hated it. The repeated response from those who believed in the client-based pricing model, to those of us pointing out the issues with it, was essentially "if your customers don't like it, they must not understand it because you aren't doing a good enough job explaining it". What I thought we really needed was a "starter/enterprise" dual-model pricing structure, so that smaller customers could get pricing in some unit they could understand and budget for, that would naturally and predictably grow as they grew, to a point where it would actually be beneficial to them to switch to client-based pricing -- but there seemed to be a general reluctance to have anything but a single pricing model for any of our products.