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I had to fight with Lufthansa for a year to get reimbursed for hotels & new tickets. They closed all service desks after flight cancellation (no strike, just t
by sccxy 2y ago
I had to fight with Lufthansa for a year to get reimbursed for hotels & new tickets.
They closed all service desks after flight cancellation (no strike, just their crew planning issues) and sign told us to find own flights and hotels.
Few months later I went to this service desk again in Frankfurt, their response was "Go get a lawyer, we wont help with old cases"
Thankfully soep-online.de helped to get all money reimbursed but it took 13 months.
- poizan42 2y agoThe big problem with the EU regulations is the lack of consequences when airlines don't follow them. They can just refuse or drag their feet and the worst thing that can happen is a court ordering them to follow the rules they should have followed in the first place. Some rules about treble compensation (or a big compensation if one wasn't due in the first place) if they haven't refunded/paid compensation within, say, 60 days from first contacted would probably help a lot with cutting through the bullshit.