I don't necessarily disagree, but the assumption that not providing support on a free service is evil is the more flawed idea, I think. Also, as I recently dis

I don't necessarily disagree, but the assumption that not providing support on a free service is evil is the more flawed idea, I think. Also, as I recently discovered, Google does have a for-pay phone support service for Gmail users, as well as all the other forms of support they offer in the form of message board, how tos, google groups, etc.