Well, that depends on why I need the "emergency help". If I need it for their problem, then I expect it for free, given that I am already "paying" for the servi

Well, that depends on why I need the "emergency help". If I need it for their problem, then I expect it for free, given that I am already "paying" for the service with my ad views and my personal data. If I need it because I screwed something up, that's a different (and irrelevant) discussion.