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I've noticed this trend with many big companies lately (Amazon, Paypal, and Google). Everything is automated and they give you almost 0 chance of defending yo
by paulhauggis 14y ago
I've noticed this trend with many big companies lately (Amazon, Paypal, and Google). Everything is automated and they give you almost 0 chance of defending yourself.
They also don't care because they are de-facto monopolies.
Amazon suspended my account 4 months ago. I'm just getting the $5K they owe me in money now. To this day, I still don't know why they suspended me (100% feedback and virtually no problems).
They shuffled me around their automated system with the result being that my account stayed suspended.
I was also suspended a couple of years ago from Google Adsense due to one of my scripts going awry. I wasn't clicking my ads, but It refreshed a page a bunch of times with Adsense ads on it.
If I try to signup with my name, I just never get any response back. This one was definitely my fault. I could just use my LLC, but I got out of that game ages ago.
- lopatin 14y agoPayPal is actually very reasonable when it comes to getting in contact with human operators. I've never had a problem with that. Receiving decent support from them however is a whole other issue.
- mikelward 14y agoI tried to change my legal name. Faxed them copies of official documentation twice. Never received a response.
- pyre 14y agoI noticed this recently with CraigsList too. They have a 'contact form' that just sends you an automated email suggesting that you read their FAQ page. Why bother to have a contact form then?
- paulhauggis 14y agoAmazon is a little better, but not by much. They send you an automated email, but sign it with a real name. I wonder if they just have a program on the other side that cycles through names.
- pyre 14y agoMaybe they just have a Mechanical Turk that pays people pennies to just put a name into a box.