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I don't think this is unique to FOSS. There's always haters. Do you think Windows 11 devs don't get cursed at? Sure they do but because Microsoft shields them
by wkat4242 3y ago
I don't think this is unique to FOSS. There's always haters.
Do you think Windows 11 devs don't get cursed at? Sure they do but because Microsoft shields them from the users they don't know about it. I can't log an angry issue against the windows repo because they've added yet another stupid ad somewhere. And the same goes with most commercial software.
Most commercial outfits have support and development split out into different functions. It's pretty unique to FOSS that end users can log issues directly with the devs.
And for a support person it's easier to deal with this because it's not their own work that's being criticised so they don't take it personally. I was in support myself and I was pretty emphatic with customers, because in many cases they were right, our software really did suck because there was way too much attention spent on marketing and not enough on UX.
- _akhe 3y agoAgree with this, you touched on all the points from corporate teams being shielded to support not being offended because it isn't their ego. For those who dare to create and release things to the wild as an individual - hope you have thick skin! People are mean, lazy, heartless, cruel, brainless, but also occasionally helpful, thoughtful, and sometimes even smart - and can correct and improve you. So it's overall worth it! A lot of people have mastered this better than me, but you can see yourself in a sort of 3rd person sense instead of a 1st person sense (I think it's called "being objective") and when you do it fully and purely, you can't be offended, it's impossible, because if done correctly you no longer identify with yourself but as the bird's eye point-of-view - but because you are still in control of yourself, from this vantage point you can direct your intentionality from a much wiser position. And if somebody unjustly judges you out of spite, jealousy, resentment, etc. you can see it as clearly as if you viewed someone doing that to someone else. A powerful mindset to hold for public-facing creators. You get the benefits of being shielded, and "it's not my ego" and also ego when you want it - at night, under the stars, having a beer, when it's safe to feel proud.