I think it's pretty easy to see things from the perspective of those in the medical field. You're treating a vast (and ever growing) number of people each year,

I think it's pretty easy to see things from the perspective of those in the medical field. You're treating a vast (and ever growing) number of people each year, you're overworked and buried in paperwork, and in the end - regardless of how much personal attention you dedicate (or don't) to somebody, their odds of survival are not going to change much. It's soul crushing work that's often paired with lots of quite dark humor. The more death you're around, the darker and more frequent the humor becomes, to the point I don't feel comfortable offering examples here. It's a coping mechanism. And then after all of this you need to go to the next patient, smile, and do your best to make them feel comfortable and completely confident in everything you say, all the while they [understandably] see their or their loved one's case as the single most important thing in the world. If you want to create a tech solution for something, it would definitely be the paperwork. But it's mired in a million rules, regulations, and restrictions that alone probably make any sort of effort to streamline it probably unworkable if not unlawful.