I don't think they were victims or deceived. It's normal for companies to set metrics that can't be legitimately achieved and then closing their eyes and preten

I don't think they were victims or deceived. It's normal for companies to set metrics that can't be legitimately achieved and then closing their eyes and pretending they don't know what's going on. A waste disposal company in Canada had a quota for "overflow fines", which ended with employees overfilling dumpsters themselves. Call centers set unachievable metrics that require employees to redirect and mark issues as resolved instead of following protocol. Samsung recently had a contractor destroy customer property to void the warranty. Companies like amazon are extremely powerful. They set the terms of the agreement, they set the project requirements and metrics, and then pretend that whatever happens has nothing to do with them.